Common Issues and Workarounds
Gaea fails to start. [Missing Runtime]
You may be missing the Microsoft .NET Runtime. Install it from this link, then try again. This may be particularly possible with Portable installations.
If it still does not work, you may be missing a necessary C++ runtime. This may be particularly possible with Portable installations. Try installing the latest Visual C++ runtime.
Gaea fails or freezes on starting up. [NVidia GPU / Nahimic]
Nvidia Drivers
Some users have reported issues with recent NVidia GPU drivers. We recommend trying an older driver such as 566
Nahimic / SteelSeries Conflict
The "Nahimic" audio utility is installed with software bundles from manufacurers such as ASUS, MSI, etc. This audio tweaking application can aggressively interfere with non-game applications.
With Gaea, it can prevent the 3D viewport from launching successfully and force Gaea into a 2D-only view.
We highly recommend either excluding Gaea from this and other utilities that may inject code or interject themselves into Gaea's functionality, or disable/uninstall it completely.
Please look at the following resources for further information and details on uninstalling.
Erosion does not work or viewport does not render properly, but the rest of the application works.
You may be missing a necessary C++ runtime. This may be particularly possible with Portable installations. Try installing the latest Visual C++ runtime.
I get a GRPC or other error when trying to activate my license.
Make sure your firewall is configured to allow TCP access to https://*.quadspinner.com using ports 80 / HTTP and 443 / HTTPS.
Other issues with activation.
Sometimes if you have excessive activations, this may happen. Try to log into your User Account and see if there are any older or obsolete activations for your license. Removing them, and then reloading your license key in Gaea should fix the issue.
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